Refund policy

Returns & Refunds Policy

We hope you love your Bronx Colors UK order. If you need to return an item, please read the information below before sending your order back to us.

Returns

If you change your mind about an online purchase, please contact us within 14 days of receiving your order to notify us that you wish to return it.

Once you have notified us, you will have a further 14 days to return the item.

Where applicable, products should be returned in their original condition and packaging, with any original tags included.

For products that are sealed for health or hygiene reasons, we may be unable to accept a change-of-mind return once the seal has been broken or the product has been opened.

Unless the item is faulty, damaged, incorrect or otherwise required by law, customers are responsible for the cost of returning their items to us.

Please contact our customer service team before returning an item and include your order number and reason for the return. Our team will provide you with the relevant return instructions.

Refunds

Once your return has been received, we will inspect the item and process any refund due.

Where a statutory right to a refund applies, it will not be subject to our discretion. However, we reserve the right to assess the condition of returned products and, where permitted by law, reduce a refund where an item has been handled beyond what is reasonably necessary to inspect it.

Approved refunds will be returned to the original payment method. Please allow additional time for your bank or payment provider to process the refund after it has been issued.

Where required by applicable UK consumer law, the original standard delivery charge will also be refunded. Additional amounts paid for upgraded or express delivery are not necessarily refundable.

Exchanges

We may accept exchange requests made within 30 days of purchase, provided the product is unused and remains in its original condition and packaging.

Our 30-day exchange service is offered at our discretion and is subject to product availability. This does not affect any rights you may have under applicable consumer law.

Customers may be responsible for return and redelivery costs associated with a voluntary exchange.

Faulty, Damaged or Incorrect Items

If you receive an item that is faulty, damaged or different from what you ordered, please contact our customer service team as soon as possible with your order number and details of the issue.

Your statutory rights in relation to faulty, damaged or incorrectly supplied goods are not affected by this policy.